Answer 25 questions to evaluate your IT provider across 5 key areas
How quickly does your existing provider respond to urgent issues?
1 = Strongly Disagree | 5 = Strongly Agree
Are support tickets resolved within promised timeframes?
Is there a dedicated point of contact who knows your business?
Can you easily reach someone when you need help?
Does your existing provider proactively communicate about potential issues?
Does your existing provider provide regular security updates and patches?
Are you confident in your backup and disaster recovery plans?
Does your existing provider conduct regular security assessments?
Are you compliant with relevant industry regulations?
Does your existing provider provide security awareness training for your team?
Do you receive clear, non-technical explanations when needed?
Are billing statements detailed and easy to understand?
Does your existing provider provide regular status updates and reports?
Do you feel heard when you raise concerns?
Is there a clear escalation process for unresolved issues?
Are recurring technical problems resolved permanently?
Does your infrastructure meet your business needs?
Are system updates and maintenance performed reliably?
Does your existing provider recommend proactive improvements?
Is your network and system performance consistently good?
Do you feel you're getting good value for the money you pay?
Are there unexpected charges or surprise bills?
Does your existing provider help you optimize IT spending?
Are contract terms clear and fair?
Would you recommend your existing provider to other businesses?
25 questions remaining